S. 1934 · 117th Congress

Trust in Public Service Act

Introduced on May 27, 2021 by Christopher Murphy (D-CT). 2 cosponsors, 1 of them from another party. Latest action (May 27, 2021): Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

Stage
Introduced
Introduced
May 27, 2021
Cosponsors
2
1 from the other party
Policy area
Government Operations and Politics
Open in the Congress explorerCongress.govAlert me

Progress

The furthest stage the measure reached. Simple and concurrent resolutions do not go to the President.

  1. Introduced
  2. 2Reported by committee
  3. 3Passed one chamber
  4. 4Passed both chambers
  5. 5Sent to the President
  6. 6Became law

Official title

A bill to improve public trust in the Federal Government by establishing customer experience as a central measure of performance for agencies and the Federal Government, and for other purposes.

Subjects

  • Advisory bodies
  • Civics education
  • Congressional oversight
  • Digital media
  • Executive agency funding and structure
  • Federal officials
  • Government employee pay, benefits, personnel management
  • Government information and archives
  • Government studies and investigations
  • Office of Management and Budget (OMB)
  • Performance measurement
  • Public participation and lobbying
  • Right of privacy
  • U.S. history

Summary

By the Congressional Research Service (Introduced in Senate, May 27, 2021). Public domain.

Trust in Public Service Act

This bill incorporates customer experience as a central measure of performance for federal agencies.

Specifically, the bill requires each agency to develop a high-quality customer experience by

  • allocating sufficient resources to and prioritizing customer experience capabilities and initiatives,
  • adapting government-wide and global good practices,
  • streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and
  • using human-centered design practices.

Each agency shall

  • develop and use tools to experiment with different approaches to improve customer experience,
  • ensure the privacy of federal customers,
  • use the data collected to continually improve customer experience and agency performance, and
  • share the data collected with research entities to permit external analysis.

The bill sets forth agency communication responsibilities.

In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals.

The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials.

The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council.

The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.

Sponsor and cosponsors

Cosponsors by party as of the day they signed on. Original cosponsors signed on the day of introduction.

Christopher MurphyD-CTSponsor

Independents · 1

Republicans · 1

Roll calls

Recorded votes on the measure. Most measures move by voice vote or unanimous consent, which record no individual positions.

No recorded roll call on this measure: it moved by voice vote or unanimous consent, or has not reached the floor.

History

Every action as published, oldest first. Roll calls link to how each member voted.

  1. May 27, 2021Introduced in Senate
  2. May 27, 2021 · SenateRead twice and referred to the Committee on Homeland Security and Governmental Affairs.

Committees

Committees and subcommittees the measure was referred to.

Agencies in its committees' jurisdiction

Analisa's mapping of committee jurisdiction to federal agencies; the bill may touch others, or none of these.

Who lobbied on it

Organizations whose lobbying reports (LD-2) name this measure. Spending is what they reported for those quarters on all issues, not on this measure alone.

  1. ADOBE INC2 reports
    $840K reported (all issues)Federal contractor: ADOBE INCAI match · 100%

Reports filed in 2023, 2024.

Sources and method

Every figure on this page traces to these records.

  • Bill status: bills and resolutions, sponsors, actions, subjects and CRS summaries (U.S. Government Publishing Office (GovInfo), from Congress.gov (Library of Congress))GovInfo Bill Status bulk data (Congress.gov; summaries by the Congressional Research Service) · data current to Oct 3, 2026 · loaded Oct 3, 2026 · license: Public domain (U.S. Government work, 17 U.S.C. § 105)
  • Members of Congress, their terms, committees and identifiers (The @unitedstates project (from the Biographical Directory of the U.S. Congress, the House and the Senate))unitedstates/congress-legislators: legislators, committees and current committee membership · data current to Oct 3, 2026 · loaded Oct 3, 2026 · license: CC0 1.0 (public domain dedication)
  • House roll-call votes (Office of the Clerk, U.S. House of Representatives)Office of the Clerk, U.S. House of Representatives, roll-call vote records · data current to Oct 3, 2026 · loaded Oct 3, 2026 · license: Public domain (U.S. Government work, 17 U.S.C. § 105)
  • Senate roll-call votes and DW-NOMINATE scores (Voteview (UCLA Department of Political Science))Lewis, Jeffrey B., Keith Poole, Howard Rosenthal, Adam Boche, Aaron Rudkin, and Luke Sonnet (2026). Voteview: Congressional Roll-Call Votes Database. https://voteview.com/ · data current to Oct 3, 2026 · loaded Oct 3, 2026 · license: Free to use with the required citation
  • Lobbying disclosures (LD-1 registrations, LD-2 quarterly reports, LD-203 contribution reports) (Clerk of the U.S. House of Representatives)Clerk of the House, Lobbying Disclosure Act filings (organizations only; lobbyists' names are not loaded) · data current to Oct 5, 2026 · loaded Oct 5, 2026 · license: Public domain (U.S. Government work, 17 U.S.C. § 105)
  • Positions are shown only where a roll call recorded them; voice votes and unanimous consent record none.
  • Money and votes are shown side by side; neither explains the other.